Refund and Returns Policy

Can I return and/or exchange my product(s) for a different one?

Product(s) can only be returned or exchanged for up to 48 hours of purchase and are subject to company approval. To be eligible for return or exchange you must contact our Customer Support via our contact page for an online return. For all products excluding flowers that are shipped in error. All product(s) must be unopened and unused and show no signs of visible tampering e.g. edibles. 

 

If I don’t like the experience of the product, can I return it?

No. With the exception that the description of our product does not match the experience, will you be able to exchange only. This will be at the discretion of our Customer Support team.

 

If my product is defective, can I return it?

Products are considered “defective” and may be eligible for a refund if they are expired, mouldy, or damaged in transit. 

 

How do I return a product?

The following three conditions:

  • Defective products (expired, mouldy, damaged in transit)
  • Products shipped in error (incorrect product shipped, over/under shipment, product not received)
  • Recalled products

If a product is defective, shipped in error, or recalled, you may be eligible for a refund.

Connect with our Customer Support by sending us an email at [email protected] to request a return and provide the following information: 

  1. Reason for return
  2. Order number
  3. Product description
  4. Photo of the product

Please note: Returns are not final until they have been received and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.

How long do I have to return a cannabis product after I purchase it?

Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 15 days of the delivery date.

 

How long do I have to return a cannabis accessory after I purchase it?

The return period is 48 hours to return accessories with a receipt. The product must be unopened and in its original packaging.

 

How long does it take to receive a refund?

Upon receipt at the warehouse, products are assessed for refund eligibility. If deemed eligible, returns will be processed within 24-48 hours. 

 

If I return a product, how will my payment be refunded?

A refund will be issued via your choice of a cash payment or an in-store reimbursement. 

What will happen to my product after I return it?

If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.