Refund and Returns Policy

Can I exchange my product for a different one?

A product can only be returned if it’s defective, shipped in error, or recalled. Products eligible for return may be returned by connecting with our Customer Support via our contact page for an online return. For products shipped in error, only unopened products that have no signs of visible tampering may be returned.

Can I return a product after I’ve opened the package?

No, with the exception of recalled or defective products. For those products shipped in error, only unopened products that have no signs of visible tampering may be returned.

If I don’t like the experience of the product, can I return it?

No.

If my product is defective, can I return it?

Products are considered “defective” and may be eligible for a refund if they are expired, mouldy, or damaged in transit. See ‘How do I return a product?’ for more information. 

How do I return a product?

All sales are considered final sale with the exception of the following three conditions:

• Defective products (expired, mouldy, damaged in transit)

• Products shipped in error (incorrect product shipped, over/under shipment, product not received)
• Recalled products

If a product has been found to be defective, shipped in error, or recalled, you may be eligible for a refund.

Connect with our Customer Support by sending us an email at [email protected] to request a return and provide the following information: 

1. Reason for return

2. Order number

3. Product description

4. Photo of the product

Please note: returns are not final until they have been received, and evaluated by our warehouse team. If the return is deemed ineligible, the shipping fee will not be refunded and the item(s) will not be returned or refunded.

How long do I have to return a cannabis product after I purchase it?

Cannabis products may only be returned if they are defective, shipped in error, or recalled. With the exception of recalls, returns must be requested within 15 days of the delivery date.

How long do I have to return a cannabis accessory after I purchase it?

The return period is 15 days to return accessories with a receipt. The product must be unopened and in its original packaging.

How long does it take to receive a refund?

Upon receipt at the warehouse, products are assessed for refund eligibility. If deemed eligible, returns will be processed the following business day. 

If I return a product, how will my payment be refunded?

A refund will be issued via your choice of a cash payment or an in-store reimbursement. 

What will happen to my product after I return it?

If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.